Privacy Policy

This Privacy Policy explains what FrameCatcher (“we,” “us,” or “our”) collects when you use the Service, and what we do with it. FrameCatcher operates in Thailand (electronic commercial registration in progress). For questions about data privacy, reach out to support@framecatcher.app.

This is the first thing to say, because it decides most of what follows. FrameCatcher reads the video in the browser tab you have open, on your own machine. It is never uploaded, never stored by us, and never passes through anything of ours — and neither do the frames it produces or the files you export.

Footage routinely contains identifiable faces, which is personal data under Thailand’s Personal Data Protection Act (PDPA) the moment it is processed. That processing happens on your device and under your control. We do not receive it, and we could not run facial recognition on it if we wanted to.

• A short record of each run.Basic file details, how long the video ran, how many shots were found, which frames you asked for, and roughly what you were using — desktop, mobile or tablet, and which browser family. A few hundred bytes, sent after the work has already finished on your machine. We use it to understand how the Service is used and which devices to keep it working on. Never a full device fingerprint, just which of those few buckets you fall in.
• An anonymous identifier. A cookie that lets us tell a returning visitor from a new one, so we know whether people come back. It is a random value tied to nothing: not your name, not an account, and not used for advertising or tracking across other sites.
• Your email address, only if you offer it. After a download you can leave an address to hear about product updates. It is optional, it unlocks nothing, and skipping it changes nothing about what you just got.
• Feedback you send us. If you use the feedback widget, we store your message, the email address you provide so we can reply, and which page you sent it from.

FrameCatcher is free and there is nothing to buy, so we never ask for payment details and never receive any. If you choose to send a donation, it happens entirely on a third-party platform — we do not see your card, and we do not learn who donated.

• To understand whether the Service works and for whom— which devices and browsers are actually in use, and whether anyone comes back. This is our legitimate interest in running and improving something we give away.
• To read and reply to feedback you choose to send us.
• To send product updates, only with your consent— and only to an address you typed in yourself. You can unsubscribe at any time.
• Legal obligation— where business or tax records must be kept.

We do not run advertising on FrameCatcher, and we do not sell anything to anyone.

• Your video and your frames: not at all. There is no retention period because there is nothing to retain. Nothing leaves your machine, so nothing of yours is sitting anywhere waiting to expire.
• Usage records (Section 3): kept while they are useful for understanding how the Service is used.
• Email addresses: kept until you unsubscribe or ask us to remove yours.
• Feedback: kept for product development, deleted on request.

We don’t sell personal data, and we don’t share it with advertisers. The small amount described in Section 3 passes through a few infrastructure providers, each limited to one job:

• A database provider— stores the usage records and any email address you leave.
• An email provider— sends product updates, if you asked for them.
• An error-monitoring service— helps us find and fix technical problems. It may incidentally capture limited technical context when something breaks.
• An analytics provider— anonymised website analytics, and only if you accept analytics cookies (Section 8).

These providers operate servers outside Thailand, so the data in Section 3 may be processed internationally. None of them receive video, frames or exports, because we do not have any to pass on.

Under Thailand’s PDPA (and equivalent rights if you’re in the EU), you can ask us to:

• Give you a copy of the personal data we hold about you.
• Correct anything inaccurate.
• Delete it.
• Withdraw consent you previously gave.

To exercise any of these, email support@framecatcher.app. You can also complain to Thailand’s Personal Data Protection Committee (PDPC) if you believe your rights have been violated.

One essential cookie, which does not require consent: the anonymous identifier described in Section 3, used to tell a returning visitor from a new one.

One optional analytics cookie (Google Analytics), with IP anonymisation enabled. It is strictly consent-based: no analytics script loads and no analytics cookie is set unless you click “Accept” on the cookie banner. If you decline, or simply ignore it, nothing analytics-related runs. You can withdraw consent at any time by declining the banner or clearing this site’s cookies. We never set advertising cookies.

FrameCatcher isn’t directed at children, and you should be at least 18, or the age of majority where you live, to use it.

We may update this policy as the Service changes. Material changes will be reflected by updating the “Last updated” date above.

Questions about this policy or your data: support@framecatcher.app.